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Customer Experience Transformation (CXT).

As organizations shift from a product-first to a customer-centric mindset, Vynamic provides transformation leadership and expertise to build CX capabilities, competencies, and cultural change.

Transforming the customer experience journey through digital and personal channels is more important and challenging than ever.

We partner with clients across brands, functions, vendors, and digital platforms to design and deliver relevant and engaging customer experiences for HCPs, patients, payers, and other organizations across the health industry. We help clients understand customers, design and implement new experiences, embed sustainable working methods, and measure and optimize programs.

Mike Zapiec

Senior Director & Customer Experience Transformation Service Lead

Josh Padams

Director & Omnichannel Offering Lead

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Reach out to connect with our sector expert and learn more about how our team can support your strategic initiatives.

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