Home Trending Health podcast Next level Customer Engagement

Next level Customer Engagement

28 March 2024

One of the core tenets of the omnichannel philosophy is continuous learning and refinement – bringing together experience and data to evolve the marketing and model. Jen is joined by Vynamic’s Customer Experience Transformation Lead Mike Zapiec and Omnichannel Offering Lead Josh Padams to discuss what we’ve learned partnering with clients to build their omnichannel capabilities and what Life Sciences organizations can do to take their customer engagement to the next level.   


For more information on Vynamic’s work in Customer Experience Transformation, check out our service page: https://vynamic.com/what-we-do/services/customer-experience-transformation-cxt/ 


Podcast Tags: omnichannel, customer engagement, customer experience, marketing, healthcare, life sciences

Panel – Mike Zapiec, Josh Padams, Jen Burke

Research & Production – Danielle Lewis, Hannah Yee, Aisling McAtamney, Jen Burke

Recording & Editing – Mike Liberto, Rachel Skonecki

For additional discussion, please contact us at TrendingHealth.com or share a voicemail at 1-888-VYNAMIC.

Featured Vynamic Team Members

Jen Burke


Josh Padams

Director & Omnichannel Offering Lead

Mike Zapiec

Senior Director & Customer Experience Transformation Service Lead

About Vynamic

Vynamic, an Inizio Advisory company, is a leading management consulting partner to global health organizations across Life Sciences, Health Services, and Health Technology. Founded and headquartered in Philadelphia, Vynamic has offices in Boston, Durham NC, New York, and London. Our purpose is simple: We believe there is a better way. We are passionate about shaping the future of health, and for more than 20 years we’ve helped clients transform by connecting strategy to action.

Through a structured, yet flexible delivery model, our accomplished leaders work as an extension of client teams, enabling growth, performance, and culture. Vynamic has been recognized by organizations like Great Place to Work and Business Culture Awards for being leaders and innovators in consulting, company culture, and health. Visit Vynamic.com to discover how we can help transform your
organization or your career.

Want to learn more? Get in touch!