Home care strategic mobilization

A U.S. home health care provider had defined a 5-year strategic plan for their skilled nursing service line, but needed help organizing, launching, and executing a program spanning 16 states that would achieve their ‘Year 1’ goals.

The challenge

A U.S. home health care provider had defined a 5-year strategic plan for their skilled nursing service line, but needed help organizing, launching, and executing a program spanning 16 states that would achieve their ‘Year 1’ goals.

Our approach

Partnering with our client’s service line leadership, the Vynamic team:

• Designed and coordinated a program kick-off with over 40 stakeholders from across the organization to align expectations, create teams, and synthesize large-scale goals into actionable items
• Established project roles, meeting cadence, and project plans
• Served as PMO for the three major initiatives; optimizing recruiting, streamlining clinical onboarding, and designing an innovative model to best staff patient cases
• Facilitated multi-day design thinking workshops to define the future state for clinical onboarding and patient case staffing
• Coordinated with enterprise-wide initiatives to support the optimized use of a new talent management technology system

These four critical factors ensured successful program execution:

Finding the focus

Guiding the organization through a process of identifying mission-critical elements to achieving strategic goals, enabling a focus on what matters most

A structure that fits

Adopting a program structure that fits the unique needs of an organization; in this case, drawing expertise from a wide range of clinical and operational stakeholders while balancing the need to keep the business running

Turning ideation into action

Creating an ideal future state through design-thinking is important, but helping translate it into tangible activities makes that future a practical reality

Connecting the dots

By breaking down silos, a cross-functional PMO enabled the team to realize efficiencies and opportunities to collaborate that otherwise would not have been uncovered

The results

Pilots for new clinical onboarding and patient case staffing models were successfully deployed, hitting major ‘Year 1’ milestones. Additionally, the service line successfully implemented new recruiting operations, moving the client towards achieving their strategic goals.