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Customer Experience.

As organizations shift from a “product-first” to a “customer-centric” mindset, Vynamic provides transformation leadership and expertise to build the CX capabilities, competencies, and cultural change required to achieve new ways of working. 

How we help.


Omnichannel transformation is complex and goes beyond marketing to include technology, data and insights, culture, operating model, and more. We help clients navigate this transformation across a multitude of internal and external stakeholders by providing strategic and thoughtful project management, leadership to evolve the organization design and operating model, communications planning and execution, and change management to ensure that the transformation sticks. In addition, our team partners with clients to directly support the development of new capabilities and ensures a seamless transition back to the organization for ownership and operation.  

Patient Engagement

We help our clients define, understand, and apply patient-centric programs and perspectives throughout the patient journey and product lifecycle. We partner with clients to incorporate patient perspectives in market and disease assessment, clinical trial design, and commercialization efforts, resulting in the optimization of patient experience and outcomes, delivered through innovative programs and services.  

Patient Services Enablement

As the market access landscape becomes more complex, medicines become more specialized, and patients become more empowered, the role of Patient Services is increasingly important as a value differentiator for Life Sciences organizations. We help our clients evaluate their unique needs and work with business stakeholders, IT, and vendor partners to design and implement next-generation HUB capabilities.  

Mike Zapiec

Senior Director & Customer Experience Transformation Service Lead

Josh Padams

Director & Omnichannel Offering Lead

Let’s talk.

Reach out to connect and explore the opportunity to engage our team.

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