Next generation reporting

The challenge

A Blues plan was looking to create a best in class analytics solution available to providers and health systems within their network. The goal was to enable providers to better manage their member populations and drive performance within Value-Based arrangements. With multiple departments and an off-shore delivery team, the client required oversight of the overall program execution and a thought partner to ensure a robust solution.

Our approach

Partnering with the clinical, analytics, and technology teams, Vynamic:

• Strategized with key stakeholders to establish project roles, meeting cadence, project plan, and program goals
• Leveraged the Agile methodology to drive execution work
• Ran cross-functional design sessions to create detailed requirements and utilized design mock-ups to capture future state capabilities
• Led launch activities including training, communication and other deployment activities for internal stakeholders and external users

Program success factors included:

1. Creating a “One Stop Shop” – Acted as a central point of contact to enable consistent communication and collaboration across multiple departments

2. Workshopping solution design – Focused and structured brainstorming sessions that led to actionable solutions

3. Staying rooted in “the Why” – A relentless focus on our project goal provided the ability to work through conflict and drive decision making in a timely fashion

4. Adopting an agile approach – Bi-weekly reviews of development output and concurrent pilots with end users enabled multiple opportunities for stakeholder feedback

The results

The Provider Reporting & Analytics solution was rolled out 20+ health systems and 1,000+ primary care physician offices. The solution helped rationalize 40+ reports down to 20, and allowed for deployment of the first externally-facing Business Intelligence tool for the health plan.